Shipping & Returns
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
FREE SHIPPING ON ALL SUBSCRIPTION ORDERS
FREE SHIPPING ON ALL ORDERS OVER $50.00
REDUCED SHIPPING ON ALL OTHER ORDERS
Since shipping prices based on weight and location are more expensive, we help cover some of your shipping expense by offering a flat rate. The rate charged for the shipping of your order is based on the product selected.
- $2.95 All Travel Spray and Travel Case Orders
- $3.95 All Scent Box Orders
- $4.95 Any Full Size Perfume or Cologne Purchase
- $5.95 Any Gift Set Purchase
We use the following carriers to deliver our orders:
We will update your order with the tracking information once it is ready to ship. You will receive an email with the tracking # and also can view the tracking information from your Account then Order Status. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
In the event that an item goes on back order we will refund your purchase immediately and notify you once the order is in stock. We will send you a priority checkout once your order becomes available.
Subscription Products and all Travel Spray purchases are nonrefundable and ineligible for returns unless they are damaged during delivery, in which case they are replaceable within 30 days of the original shipping date. To minimize issues, please carefully select Travel Spray's you purchase and be sure to review your Subscription Wish list to ensure you select only the fragrances you like to receive.
Returns and Exchanges
You will have 15 days from delivery to return unopened Full Size Bottles and Gift Sets only in their original condition for store credit towards any purchase on Scentfly.com
How To Return
*Full Size Fragrance or Designer Gift Set Only
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase delivery.
Please email firstname.lastname@example.org to request a return. Please include order # and reason for the return.