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Shipping Policy

 

Turnaround

 All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Shipping Rates

FREE SHIPPING ON ALL SUBSCRIPTION ORDERS 
 
FREE SHIPPING ON ALL ORDERS OVER $50.00
 
REDUCED SHIPPING ON ALL OTHER ORDERS

Since shipping prices based on weight and location are more expensive, we help cover some of your shipping expense by offering a flat rate.  The rate charged for the shipping of your order is based on the product selected.

Shipping Cost 

  • $2.95 All Travel Spray and Travel Case Orders
  • $3.95 All Scent Box Orders
  • $4.95 Any Full Size Perfume or Cologne Purchase 
  • $5.95 Any Gift Set Purchase

 

Carriers 

We use the following carriers to deliver our orders: 

USPS

UPS

FedEx

DHL

Order Tracking 

We will update your order with the tracking information once it is ready to ship.  You will receive an email with the tracking # and also can view the tracking information from your Account  then Order Status.   Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

 

Back Orders

In the event that an item goes on back order we will refund your purchase immediately and notify you once the order is in stock.  We will send you a priority checkout once your order becomes available.  

 

 

RETURNS POLICY 

 

Return Exceptions

Subscription Products and all Travel Spray purchases are nonrefundable and ineligible for returns unless they are damaged during delivery, in which case they are replaceable within 30 days of the original shipping date.  To minimize issues, please carefully select Travel Spray's you purchase and be sure to review your Subscription Wish list to ensure you select only the fragrances you like to receive.  

 

Returns and Exchanges

You will have 15 days from delivery to return unopened Full Size Bottles and Gift Sets only in their original condition for store credit towards any purchase on Scentfly.com

How To Return

*Full Size Fragrance or Designer Gift Set Only

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase delivery.

Please email help@scentfly.com to request a return.  Please include order # and reason for the return.